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Terms & Conditions

Juliette at Home is a range of fine candles and beautifully perfumed products. As in any business, we have to get the legal bits right. So here are our terms and conditions which will apply if you are using this site and/or placing an order with us. Spend a few moments to read these terms and conditions before placing your order. These terms apply to goods ordered via the internet or by phone. We reserve the right to amend these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

GENERAL ONLINE TERMS & CONDITIONS

  • Use of website
  • Acceptance of your order
  • Payment
  • Delivery
  • Order cancellations
  • Returns
  • Promotions & discounts

USE OF THE WEBSITE

To register with www.julietteathome.com and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.

ACCEPTANCE OF YOUR ORDER

You can place an order in one of two ways, either online or over the telephone.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being out of stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

ONLINE

Shortly after you have placed an order with us by pressing the ‘Place Order’ button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 5 business days, please contact our office see telephone details below or via email on [email protected]

Over the Telephone

We will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment on +44 (0) 1273 473772.

Lines are open Monday to Thursday 9.00am – 5.00pm, Friday 9.00am – noon (closed Saturday and Sunday)

PAYMENT

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.

DELIVERY

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour).  When an item has been delivered, risk of damage to, or loss of the item passes to you.
Please note that working days for us are Monday – Friday and do not include national UK bank holidays.

ORDER CANCELLATIONS

If you wish to cancel your order placed online or over the telephone, please contact us by calling +44 (0) 1273 473772 or emailing [email protected] stating your intention to cancel the order. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. In order to change the details of your order, you must notify us within 1 hour of your order being placed. Please have the order number and date the order was placed to hand. After this time we are unable to amend your order as we endeavour to process orders immediately.

RETURNS

The Returns Policy is for goods purchased on the website or over the telephone. We will only refund or exchange unused products if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us in writing, by fax or by email, within seven days of receipt of your order.

Any correspondence should be sent to John Gosnell & Co Ltd, Phoenix Place, North Street, Lewes, East Sussex BN7 2QG.
If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.

All returns should be sent to;

John Gosnell & Co Ltd, Phoenix Place, North Street, Lewes, East Sussex BN7 2QG.

Please note that if you have purchased your products via one of our stockists, you will need to arrange your return or exchange of the item(s) with them directly.

PROMOTIONS & DISCOUNTS

In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Juliette at Home cannot be held responsible for not discounting the order if a valid code has not been entered. If placing an order by telephone you must quote the promotion code before placing your order.